Privacy Policy and Cookies

Horiko HD Co., Ltd. (hereinafter "the Company") considers the handling of personal information as follows. When using the R.STAR HOSTEL official website (, please also read "Accommodation Terms", "Accommodation Terms" and "Privacy Policy" below. Privacy policy The Company is in a position to provide personal information from customers and business partners. For this reason, as a measure to further enhance the protection level of personal information, we will handle personal information under the following policy and continuously improve it. 1. Acquisition of personal information We appropriately acquire personal information within the scope necessary for business. 2. Use of personal information We identify the purpose of using personal information as much as possible and use it within the range necessary to achieve the purpose. 3. Provision to third parties We do not provide personal information to third parties without the prior consent of the individual, except as provided in laws and privacy policies. 4. Outsourcing When outsourcing the handling of personal information in whole or in part, the Company will select an outsourcing organization that meets the laws and the personal information protection level prescribed by the Company, conduct necessary and appropriate supervision, and protect the protection of personal information. We will ensure the standard properly. The same applies to the re-consignment of the subcontractor. 5. Safety management measures We will take necessary and appropriate security management measures to prevent accidents such as leakage, loss or damage of personal information, and make continuous improvements. 6. Compliance with laws and other norms We comply with laws and regulations regarding the protection of personal information, guidelines set by the government, ordinances on the protection of personal information set by local governments, and other norms. 7. Response to inquiries We will respond honestly and appropriately to requests for disclosure, correction, deletion, suspension of use of personal data held, and other inquiries regarding the handling of personal information. Please contact us at the contact described in the "Privacy Policy" below. Revised date: April 1, 2020 privacy policy This policy applies when you use the Services provided by us. Customers should read this policy together with the various terms, conditions, rules, etc. set by the Company, and use this service after agreeing. By using this service, you agree to this policy and we will process your personal information based on your consent. 1. Information to be acquired The Company will acquire the following customer information in order to achieve the objectives set forth in “2. Purposes of using information” below. Unless it is indispensable for the provision of this service or permitted by laws and regulations, the Company shall not be sensitive to your personal information, such as race, creed, social status, medical history, criminal history, or the fact that you have been affected by a crime. We do not collect such information ("Personal Information with Consideration"). If you provide personally sensitive information on your own initiative, we will assume that you have provided "1-2. We handle such information based on our policies. 1-1. Information directly provided by customers (1) Name, address, telephone number, gender, age, date of birth, and other customer information (2) Identification card (driver's license, passport, etc.) for identification in response to a legal request, etc. and information included in the documents (3) Email address (4) Login ID and password (If you log in using the external linkage function, include the authentication information, and so on.) (5) Other information provided with your consent in advance 1-2. Information on use of this service (1) Information on your reservation (2) Information on usage status of this service (3) Payment information 1-3. Automatically collected information (1) Information about communication terminals (location information, terminal-specific identification information, browser type, information about software, etc.) (2) IP address (3) In addition to the above items, information collected using cookies, etc. (For details, please check the R.STAR HOSTEL official website ( "Cookie Policy") (4) Information collected by security cameras and other security technologies 1-4. Information obtained from third parties To the extent necessary to achieve the following “2. Purpose of Use of Information” and to the extent permitted by law, we will obtain necessary information from third parties such as business partners or public information. This information includes credit information and information necessary to respond to fraud. In addition, if there is consent from the customer (especially, but not limited to, when logging in using the external linkage function), personal information of the customer is obtained from a third party based on that consent You must to do something before you go on. 2. Purpose of using information 2-1. The Company will use the acquired customer information within the following purposes. (1) Identity verification (2) Provision of this service (3) Provision of this service and management of usage status (4) Advertising and other sales promotion activities and their effect verification (5) Survey and analysis on the use of this service (6) Continuous improvement of this service and improvement of customer satisfaction (7) New service development, R & D, and marketing (8) Response to inquiries from customers (9) Contact the customer as necessary for business, such as important notices regarding the Service (10) Detect and respond to fraudulent acts (including violations of our terms, conditions, regulations, rules, etc., unauthorized access, cyber attacks, fraud and other illegal acts, and acts that may cause them), and Fraud prevention measures (11) Response based on laws and regulations 2-2. The Company shall take necessary procedures before using customer information for purposes other than the above. 3. Provision to third parties 3-1. We will not disclose or provide your personal information to any third party except in the following cases. (1) When there is consent of the person in advance (2) When part of the handling of personal information is outsourced to a third party in order to achieve the above "2. Purpose of use of information" (hereinafter the third party is referred to as "consignee") (3) When providing to joint users (4) Cases based on laws and regulations (5) When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the person (6) When it is particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain the consent of the individual (7) When it is necessary to cooperate with administrative or judicial organs, etc. due to special circumstances (8) The Company determines that it is necessary to disclose customer information in order to protect the rights, property, services, etc. of the Company or third parties, in violation of the Company's various terms, conditions, rules, etc. When there is an objective and reasonable basis to do so (9) When disclosing in a state where the customer cannot be identified (10) Business succession due to merger, company split, business transfer or other reasons 3-2. If an administrative organization or a judicial organ requests disclosure or provision of customer's personal information based on laws and regulations (especially in criminal investigations or other court procedures), The Company will respond to such requests in accordance with internal regulations and laws. 3-3. If you pay the usage fee of this service via credit card payment or other third party, we will notify the credit card company and other intervening third parties to prevent unauthorized use. We may disclose your personal information. If you use any of these payment methods, you agree to such disclosure. 3-4. The Company shall take necessary procedures before providing customer information to third parties for reasons other than the above. 3-5. We will not sell or rent your personal information to third parties without obtaining your consent for any purpose. 4. Storage period The Company shall keep customer's personal information as long as it is necessary for the achievement of the above “2. Purpose of Use of Information”, and shall erase it immediately without delay when the necessity disappears. In addition, we may keep and use personal information of customers who have stopped using this service for a certain period of time in order to comply with laws and obligations and to respond to necessary business contacts. 5. Transfer of personal information outside the region We may transfer your personal information to countries outside the EU, including Japan, in order to achieve the above "2. Purposes of using information". Such countries outside the EU may not have the same rights of personal data subject as GDPR. In this case, we will take necessary and appropriate measures to protect your personal information in accordance with applicable laws and regulations. 6. Changes to this policy Please note that we may change this policy without notice if we comply with laws and regulations or our business needs. Please check the latest information on the R.STAR HOSTEL official website. 7. About personal information manager The following persons are responsible for managing personal information held by the Company. [Horiko HD Co., Ltd. Personal Information Manager] 8. Contact (1) If you have any inquiries regarding disclosure, correction, deletion, suspension of use of personal data, exercise of data portability rights, and other handling of personal information, please contact the following address. We will guide you through the detailed procedure. (2) Depending on the content of the inquiry, submit an identification document (including sending a copy of your official ID card by mail), and fill out the required documents on our prescribed document and submit is needed. We will respond without delay after confirming that the request is from the customer in accordance with laws and internal regulations. (3) The Company will disclose personal data when confirming that it is a request from the customer himself. However, this does not apply in the following cases. ① When there is a risk of harming the life, body, property or other rights and interests of the person or a third party ② When there is a possibility that it will significantly hinder the proper execution of our business. ③ When it violates other laws and regulations (4) When stopping the use of personal data held by the customer, the Company will stop using it after confirming that it is a request from the customer himself. However, due to the suspension measures, you may not be able to use some or all of this service. (5) Depending on the content of the inquiry, we will charge a prescribed fee. (6) Please note that we may not be able to respond due to laws and regulations, the storage status of personal information, or its nature. (7) If your request is clearly lacking grounds, if it is an excessive request, or if such an inquiry is repeated, we cannot respond to your request. Personal Information Inquiries [Horiko HD Co., Ltd. Personal Information Manager] 両 600-8436 Kyoto City Shimogyo-ku R.STAR HOSTEL TEL: 075-585-5007 E-mail: